Shipment and delivery

Shipping with furniture specialized carriers

QUALITA’ E COMPETENZA ships good by furniture specialized carriers, in order to guarantee a high standard of service and product integrity during shipping. Some destinations are handled by a groupage carrier while replacements and small packages may be delivered by express couriers. All the products travel covered by an All Risk insurance.

Shipping notification

The carrier will then contact Customer by telephone (normally one day before delivery) to inform him/her of the delivery time range and date, from Monday to Friday (from 08:00 AM till 12:00 AM and from 14:00 PM till PM). For this reason, it is important, while registering, to add a mobile phone number which can be easily reached. Deliveries are not “on appointment”: the customer’s availability is taken into consideration in line with the carrier’s delivery plan.

Shipping times

Delivery time to the Customer is based the sum between production time (generally 3-8 weeks) and shipping time by courier ( 2-10 days for Italy) which depends on final destination, shipping time to Europe (4-15 days), for Extra EU Customer is asked to contact the Customer Care by email to require an estimate on the delivery. Production times are calculated starting from the reception of the payment and they have to be considered as an estimate calculated on previously supplied data.

Delivery

Deliveries take place exclusively at ground floor (curbside delivery) outside the building or entrance gates. Customers have to help the driver unload the packages from the truck; according to the dimensions and weight of the purchased products, Customer are asked to put at disposal other people at the moment of delivery. Among the “Additional Information” inside the product cards you can find the number of packages as well as weight of the single items. The carriers do not deliver supplies inside apartments, houses or at upper floors. QUALITA’ E COMPETENZA SRL is responsible for goods until the delivery to Customer. Find more on GSC.

Warranty

All products will be delivered with a regular Shipping invoice, valid for a 24 months warranty on all manufacturing defects, according to the Italian Consumers Code. At goods receiving time, it is necessary to follow the “Procedure for the Reception and Verification of the products“. The Supplier suggests to read the above mentioned procedure before delivery hopefully to know the right ways to behave and the simple steps to follow when receiving goods in order to have the best Assistance from the Supplier.

Pick Up at Warehouse

It is also possible to pick up the supplies directly at QUALITA’ E COMPETENZA warehouse from Monday to Friday (from 9:00 AM till 12:30 AM – from 15:00 PM till 19:00 PM) in Via Emilia Est, 1428 Modena – Italy. By selecting Picking up at Warehouse, returns and replacements have to be carried out directly at the Supplier headquarters. If Customer wish to send a carrier of his choice to pick up the supply, QUALITA’ E COMPETENZA strongly advice against the use of non specialized carriers.

Assembling

QUALITA’ E COMPETENZA does not offer assembly services. The majority of the products on sell on [shop.bertoliarredamenti.it] will be delivered pre-assembled: the assembling process normally consists of putting already defined parts together. Generally, products that need assembling are shipped with assembly instructions enclosed provided directly by the producer.

Standard Shipping Costs, Promotions and Surcharges

Shipping Costs are calculated according to destination and volume/weight of the products in the Quote; the minimum calculated volume is 1 cubic meter.
Shipping costs do not include additional fees concerning all those special locations which are accessible only by special means of transport or for all those buildings that cannot be reached by a semi-trailer. In all these cases the Supplier includes additional costs that are estimated according to the situation, for example old town centres where trucks have no access, minor islands or unfinished buildings which are still considered construction sites.
If Customer think one of these can be him/her occurrence, it is advised to contact the Supplier before purchase for more information; if the special location is not indicated before the order, the Supplier will invoice it anyway at the moment of delivery.